Can you tell me how I received a bill a whole month after it was sent to the virtual office. Davinci has caused me to incur a late fee of $40. There was A **** statement that was and sent to the the davinci office on dec 27th and I just received mail from the office on *** 28th when the bill for this company was due on *** 20th. I have been a client of Davinci for over a year and half and I would like a refund on the weekly mail service due to the fact that I am not receiving my mail. They will also cancel any of your services, even your phone number, at any time they want after you sign the contract. Please make the public aware they will change your contracted pricing at any time during your contract. Why would I allow someone else be scammed like they are scamming me? That question showed me how they are not to be trusted. They asked me if I knew someone that would take over my contract. However, they will not cancel my virtual office due to the 6 month contract. I was told to send an email requesting the cancellation. I was told they were all busy and couldn't speak to me. I asked to speak to customer service or the cancellation department. They offer to create one at that time, but I told them no and that I wanted to cancel all services immediately. I told them I haven't even used any of the services and I still didn't have the toll-free number. Initially, I was told mail forwarding would only be the cost of postage. In addition, there will be a mail forwarding fee of $10, along with the cost of postage. I was told I would be charged the new price on 3/1/23. I called on February 1, 2023, to see if they expected me to pay the increase on March 1, 2023. A little later that same day I got an email that said my virtual office was now ready to use. On January 31, 2023, I get an email that says my virtual office rate will be going up on March 1, 2023. I started a 6 month contract with Davinci Virtual on January 16, 2023. They are doing it before I can even use the services. Most people think that the price will increase at the renewal, after the initial 6 months are completed. They are quick to mention that they can change the prices at any time as stated in their terms and conditions. They have people sign a 6 month contract at a specific price and then increase the price before the 6 month contract is up. In addition, the office is refusing to allow me to pick up my mail and changing the terms of use by requiring pickup at an unknown location.ĭavinci Virtual is using a bait and switch scheme. I have not been able to use the service as stated when I signed up because my mail is unavailable after following all of the steps properly. Now I am being informed about a drop box service but the information on where and when is not being provided. The office will not allow me to pickup my mail at the time that I have requested 24 hours in advance. The office refused and canceled my service. I have very limited free time during office hours so the ability to pick up mail during business at the confirmed pick up time is tremendously important.Īs an amicable resolution, I requested a one time mail forward to my home. Next, the office wanted an additional 24 hour notice to pick up the mail. Later I received a text which stated that the representative decided to take lunch during my confirmed pick up time. Due to time limitations and lack of communication from the office, I was not able to wait at the location. All texts and phone calls went unanswered. When I arrived during the confirmed pick up time, the office was closed. I followed the instructions of informing the office that I would like to pick up my mail 24 hours before arrival. The office is not honoring the terms of service.
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